Cultural competence for the line managers of internationally educated colleagues

This flagship cultural competence course runs regularly and is free for line managers of internationally educated colleagues.

Funded places on this course are allocated through your organisation and to express interest you should speak to your lead for International Recruitment.

What does the course cover?

This is a comprehensive course covering foundation equality, diversity and inclusion learning with cultural competence and humility theory. A workshop explores how to put this into practice and overcome barriers to supporting international colleagues.

The experience of our internationally educated colleagues

Background to international recruitment

Identity, power and privilege

Understanding culture


Power and privilege

Bias and discrimination

Race and racism

Cultural competence and humility

Combatting racial discrimination

Train the trainers

We are supporting organisations to develop a group of trainers who can deliver workshops to managers who have completed our online learning. You can read more about this package by clicking on the button below.
Frequently Asked Questions
Currently, the Cultural Competence Line Manager training is targeted at the line managers of internationally educated AHPs, nurses and midwives, likely to be in Band 6 and 7 roles. We hope to eventually expand this to other roles within NHS England. The Trainers course is targeted people within an organisation who have been identified as appropriate to deliver the follow-on workshops for the line manager training.
NHS England are funding a number of free places per trust for line managers and to train up trainers to facilitate workshops locally. Access to the online learning materials is free. We can offer additional workshop places to those funded by NHSE for both line managers and trainers. Please get in touch so that we can provide information on how much this would cost.
Once nominated as trust liaison, you will receive an email from us which will include instructions on how to enrol staff on to the course. You will also be the first point of contact for any queries from participants from your trust.
On average the online learning for the Cultural Competence course takes five hours. Learners are given seven to eight weeks to complete this. There is also a two-hour follow-on workshop delivered online. If enrolled on the Trainers course, an additional one hour of online learning is required plus a one-hour workshop session.
The Cultural Competence course is the core element of both courses. It will allow participants to learn how cultural competence can help them support their internationally educated colleagues, including practical strategies for building relationships, promoting diversity and inclusion, and improving team performance. Those participants enrolled on the Trainers course complete the Cultural Competence element with additional training in small group facilitation and how to deliver cultural competence workshop activities. They are provided with a training manual and slide deck which will enable them to deliver workshops in cultural competence to line managers in their organisation who have completed the online learning. Trainers are responsible for organising local line manger independently.
Those enrolled on the course are required to complete the online learning over the course of 7 to 8 weeks. They are then required to attend the online workshop at the end of the course. In order to benefit from the workshop, completion of the online course is vital as there are elements of the workshop that focuses on the online learning.
Following completion of the course, once your certificate is ready the Seventeen Seconds team will notify you via email and provide instructions on how to retrieve and download it.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
We have several courses scheduled throughout 2023-24. The next cohort will be running from the beginning of September, with the end of course workshops taking place on 31st October and 1st November. Those that have completed the trainers course are also able to offer the course locally.
If you are an individual interested in the training, you will speak to the international recruitment lead in your organisation. If you are a trust, then details of the training should have been passed to your IR lead and Deputy Chief Nurse who will need to complete an expression of interest form on behalf of the trust and nominate a trust liaison.
We only require one liaison from each trust. Therefore, if more than one person from a trust has been put forward, you will need to decide amongst yourselves who will take on the role. You can also deputise internally however this information will not be required for our records. We do however request that you update us as soon as possible if the liaison for your trust is replaced so that we can ensure our records are up to date.
Yes, the course was piloted and evaluated. Findings overall were very positive, including evidence of an increase in self-assessed cultural competence. More information is available on request.
Once we have received your details through our online form, we will send you an email with instructions on how to sign up to the online course. Once enrolled you will also be able to choose the workshop you wish to attend at the end of the course. We will then send a calendar invitation for your chosen workshop (this will be facilitated via MS Teams).
If you have completed the online learning element but cannot attend the scheduled workshop please let your trust liaison know as soon as possible. You will be able to attend a workshop for the next cohort or if there is a trainer within your trust you will be able to attend one of their scheduled workshop sessions instead.
We will provide you with a training pack which will include a manual and slide deck. In addition to this there will be monthly drop-in sessions with a community of trainers to provide peer-to-peer support and ideas. It is also important to have internationally educated colleagues present during your workshop sessions who can share their lived experience and you should try to identify these within your organisation.

Please get in touch if you are interested in our cultural competence offers for your organisation